Reference

How lstar Handles Legal Matters

We keep our legal policies visible so you can make informed decisions about your account. Access to lstar depends on your local law and eligible regions — we spell out exactly what applies to you, how your data is stored, and what rights you…

Jurisdiction-dependent accessData transparencyAccount rightsbKash and Nagad payment recordsPolicy updates communicated
lstar How lstar Handles Legal Matters
POLICY CONTACT PATHS

Reach Us About Legal Queries

If you have a legal question or need to exercise a right over your data or account, we keep multiple channels open. You do not need to wait for a formal process — reach out and we will guide you through the steps applicable to your request.

Team online

Live Chat

Open the chat widget from any page. Tell the agent your query is legal or data-related and they will escalate it to the right team. Available around the clock, responses come through the same chat window.

Email Support

Send your request to our support email address listed on the contact page. Include your account username and a brief description. We aim to acknowledge legal and data requests within one working day of receipt.

Account Dashboard

Log into your account and head to the settings section. You will find a dedicated link for data requests and policy queries. Submit a ticket directly and track its status from the same page without leaving the dashboard.

DATA AND ACCOUNT HANDLING

How We Protect Your Information

We take specific, verifiable steps to handle your data and secure your account. Below is a breakdown of how different aspects of your information are managed — from cookies to withdrawal verification — so you understand what happens behind the scenes when you interact with lstar.

Cookie Usage

We use cookies to keep your session active, remember preferences and track basic analytics. You can clear them from your browser at any time. We do not sell cookie data to third parties or use it to build advertising profiles outside our own platform.

Data Retention

Account data and transaction history — including bKash, Nagad and Rocket records — are retained for as long as your account is active plus any period required by applicable regulation. After that window closes, records are securely deleted.

Account Security

Your account is protected by password plus OTP verification sent to your registered mobile number. If you notice unusual activity, lock the account instantly from your dashboard settings or contact live chat for immediate suspension.

Withdrawal Verification

Before processing a withdrawal, we verify your identity against the details used at registration. This step confirms you are the account holder. The check typically involves matching your payment method name with your account profile.

Right to Request Changes

You can ask us to correct, update or delete personal data tied to your account. Submit the request through your dashboard or email support. We process corrections promptly and confirm deletion requests within the timeframe stated in our privacy policy.

Who to Contact

For any data or privacy concern, contact our support team via live chat or email. If your issue involves a formal complaint, ask the agent to escalate to our compliance team. We acknowledge formal complaints and provide a reference number for tracking.

Common Legal and Policy Questions

Below are answers to the questions our support team receives most often about legal rights, data, account access and policy specifics. If your question is not covered here, reach out through live chat or email and we will respond directly.

Access depends on your local law and whether your region is classified as eligible. We do not make a blanket claim of availability across all areas. Check the terms page for the current list of restricted jurisdictions, and consult a local adviser if you are unsure about your specific location.

We store the information you provide at registration — name, mobile number, email and payment method details such as your bKash or Nagad account. Transaction records are also kept for the duration of your active account plus any regulatory retention window.

Yes. Submit a deletion request through your account dashboard or email our support team. We confirm receipt and process the request within the timeframe stated in our privacy policy. Some records may be retained longer if regulation requires it.

We notify you at the email address linked to your profile whenever a material change is made to our terms or privacy policy. You are not bound by changes you have not been notified about. Previous versions remain accessible from your dashboard.

Yes. You can view your full deposit and withdrawal history — including bKash, Nagad and Rocket transactions — from the transaction section of your account dashboard. You may also request a downloadable copy through support if needed.

Contact support via live chat or email with the transaction reference. We review the record against our internal logs and the payment provider's confirmation. If the dispute is valid, we correct the balance and notify you of the outcome.

We do not sell your personal data. Information is shared only where necessary to process payments through bKash, Nagad or Rocket, or where disclosure is required by applicable law. We outline all third-party sharing scenarios in our privacy policy.

You have the right to access, correct and request deletion of your personal data. You can also ask us to restrict how we process certain information. All requests can be submitted from your dashboard or via email support.

We use password protection combined with OTP verification to your registered mobile number. You can lock your account instantly from the dashboard if you suspect any unauthorised activity, or ask support to suspend access immediately.

Reach our support team via live chat or email and ask for escalation to the compliance team. You will receive a reference number to track your complaint. We aim to acknowledge formal complaints within one working day of receipt.