Reference

Terms and Conditions That Govern Your lstar Account

Before you open an account on lstar, these terms set out exactly what you agree to — how your account is created, how deposits via bKash, Nagad or Rocket are handled, and what access depends on your local law and eligible region.

Account eligibility depends on local lawbKash, Nagad, Rocket wallet rules includedApplies to all games and markets on lstarSubject to change with noticeAccess governed by eligible region
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lstar Terms and Conditions That Govern Your lstar Account
TERMS QUERY CHANNELS

How to Reach Us About These Terms

If a clause in these terms raises a question before you proceed, our support team is the right first stop. We handle account-specific term queries through live chat, email and the in-account help section. For wallet-related disputes — a bKash deposit that did not credit, a Nagad withdrawal held at verification, or a Rocket transfer mismatch — raise a ticket with your transaction reference attached so our team can trace it without delay. Responses on term-related queries are handled in the order received.

Live Chat Support Open live chat from inside your account dashboard. Our team handles term queries, wallet disputes and account access questions. Have your account number and any relevant transaction reference ready so we can resolve your query without unnecessary back-and-forth.
Email Support Send detailed term or withdrawal queries by email. Attach your bKash, Nagad or Rocket transaction ID so we can cross-check against your account wallet. Email is the right channel for formal written records of any dispute or clarification you want documented.
In-Account Help Section The help section inside your lstar account carries the full current version of these terms, a copy of your accepted agreement and a quick-submit form for common policy questions. Check there first — many term queries are answered without needing to contact the team directly.
HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

These terms are not just a formality — they define concrete protections on both sides of the account relationship. Below are the six areas we take most seriously, from how your account data is held to how you can request changes or raise a formal objection. Your account on lstar is tied to a verified identity, and that verification process is what allows us to release withdrawals to your bKash, Nagad or Rocket wallet without delay. If anything changes on your end — wallet number, contact details, or jurisdiction — you must update your account before initiating a transaction.

Account Data Handling We store only the data needed to operate your account — your registered name, contact details, and the wallet identifiers (bKash, Nagad or Rocket) you submit at verification. We do not sell this data to third parties. Retention periods follow the rules set by our operating agreement.
Cookie and Session Policy Our platform uses session cookies to keep your account active while you browse the lobby or move between live tables and slot rooms. Functional cookies are necessary for the account to work. You can manage optional tracking cookies through the cookie settings linked at the bottom of every page.
Account Security Obligations You are responsible for keeping your login credentials private. We authenticate sessions with a one-time PIN sent to your registered mobile number. If you suspect unauthorised access to your account, contact us immediately — we can freeze the account wallet before any withdrawal is processed.
Withdrawal Verification Steps Every withdrawal request goes through an identity check. The name on your bKash, Nagad or Rocket account must match the name on your lstar registration. If there is a mismatch, the withdrawal is held until you provide a supporting document. This protects your funds from being redirected.
Who to Contact for Formal Requests Requests to update, correct or delete account data must be submitted in writing through the in-account help form or by email. We will acknowledge your request and act on it within the timeframe stated in our data handling policy, which is accessible in your account settings.
How to Request a Terms Change Review If you believe a term has been applied incorrectly to your account — for example, a transaction held beyond the stated policy — you can raise a formal review request through email with full details. We document every such request and respond with a written outcome.

Common Questions About lstar Terms and Conditions

The questions below cover what we hear most often from account holders about how these terms work in practice — from account eligibility and wallet rules to what happens when terms are updated or disputed. If your question is not here, the in-account help section or our live chat team can give you a direct answer based on your account status.

These terms apply to every account on lstar, regardless of which games you access or which wallet you use. Account eligibility depends on your local law and the regions lstar currently supports. You are responsible for confirming that accessing the platform is lawful in your jurisdiction before registering.

We notify you through the contact details registered on your account before any material change takes effect. Continuing to use your account after that notification is treated as acceptance of the updated terms. If you do not agree, you should stop using the account and contact us to request closure.

Yes. All deposits processed through bKash, Nagad or Rocket are covered by the payment section of these terms. Once a deposit is confirmed by the wallet provider and credited to your account wallet, it is subject to our transaction rules, including any conditions attached to active promotions at the time of deposit.

We require that the name on your bKash, Nagad or Rocket account matches your lstar registration exactly. This step protects your funds — it prevents any withdrawal from being redirected to a wallet you do not own. If there is a mismatch, submit a document through the help form and our team will review it promptly.

Yes. We may suspend or close an account if we find a breach of these terms — for example, providing false identity details during verification, or accessing the platform from a region where it is not available. You may also request voluntary account closure at any time by contacting our support team in writing.

It means we do not confirm whether using lstar is lawful in every individual location in Bangladesh. That determination is yours to make based on the laws where you are located. We support access in eligible regions, but we are not in a position to provide legal advice about your specific situation.

We retain your account data for the period required by our operating agreement and applicable rules. After account closure, certain data — such as transaction records tied to bKash, Nagad or Rocket wallet activity — may be kept for audit purposes. You can request details of our retention schedule through the in-account help form.

Raise a formal review request by email with your account number and a clear description of what you believe was applied incorrectly. We document every request, investigate against the terms in force at the time of the issue, and provide a written outcome. Live chat is available for initial queries before you submit a formal request.

The core account and wallet terms apply across all game types — live casino tables, slots, crash games and the sportsbook. Some promotions or game-specific events may carry additional conditions, which are shown alongside the relevant offer. Always check the specific conditions before opting in to any active promotion.

Changes to your registered bKash, Nagad or Rocket number, or to your contact details, must be made before you initiate a transaction. Log in, go to account settings, and submit the change through the verified update flow. A one-time PIN to your current mobile number is required to confirm the change.

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