Reference

How lstar Handles Your Personal Information

We collect only what we need to run your account and process your payments through bKash, Nagad or Rocket.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedCookie TransparencyWallet Security
lstar How lstar Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what we store or want to request a correction, deletion or export of your personal information, reach out through any of the channels below. We aim to acknowledge every privacy request within one working day and resolve it as quickly as the verification process allows.

Live Chat Open live chat from any page on the site. Tell the agent you have a privacy or data request and they will route you to the right team.
Email Send your request to our support email address listed in the lobby footer. Include the email tied to your account and a brief description of what you need changed or removed. We reply with a confirmation and next steps.
Account Settings Inside your account dashboard you can update your phone number, email and notification preferences directly. For deeper changes like full data deletion, the dashboard links you to a formal request form that our privacy team reviews.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We built account security and data handling into every layer of the platform. Below is a breakdown of how different aspects of your privacy are managed day to day, from the moment you create your account through to what happens if you decide to close it.

Encryption Standards

All data moving between your device and our servers travels through encrypted channels. Stored data, including bKash and Nagad transaction references, is encrypted at rest so that even internal access is controlled and auditable.

Cookie Usage

We use cookies to keep you logged in, remember your language preference and understand which lobby sections you visit most. You can clear cookies in your browser settings at any time.

Account Verification

When you request a withdrawal via Rocket or bKash, we verify your identity against the details you provided at sign-up. This step protects your funds from unauthorised access and ensures the payout reaches the correct mobile wallet.

Data Retention

Active account data stays on file while your account is open. Session logs and IP records are deleted after ninety days unless needed for a pending dispute.

Third-Party Sharing

Payment processors who handle your bKash, Nagad or Rocket transfers receive only the transaction amount and reference number needed to complete the transfer. Game stream providers see a session token, not your personal details. No data is sold.

Your Rights and Requests

You can ask us to export a copy of your data, correct inaccuracies, restrict processing or delete your account entirely.

Common Questions About Your Data and Privacy

Below are answers to the questions our support team receives most often about data collection, storage and your rights. If your specific concern is not covered here, contact us through live chat or email for a personalised response.

We collect your name, date of birth, email, phone number and the mobile wallet details you use for deposits. Device information such as IP address, browser type and operating system is recorded automatically during each session for security purposes.

No. We never sell or rent your personal information to third parties for their own marketing. Payment processors and game stream providers receive only the minimum data required to fulfil their specific service, under strict confidentiality agreements.

Transaction references and amounts are encrypted at rest on our servers. We do not store your full bKash PIN or Nagad app password. Only the reference number and timestamp needed to reconcile your deposit or withdrawal are retained.

Yes. You can submit a full deletion request via live chat or email. Once verified, we anonymise your personal identifiers within thirty days. Certain transaction records may be retained longer if required by the regulatory framework in your region.

Session logs, including IP address and device fingerprint, are purged automatically after ninety days. If a dispute or investigation is open on your account, those logs are preserved until the matter is resolved, then deleted promptly.

We use session cookies for login persistence, preference cookies for language and layout, and analytics cookies that help us understand lobby traffic. You can disable or clear any of these through your browser settings without losing your account.

Go to your account dashboard and select the profile section. You can edit your phone number and email directly. The change takes effect after a one-time verification code is sent to your new contact detail to confirm ownership.

No. Internal access is role-based and logged. Only authorised team members handling your specific support request or verification task can view your personal details. Every access event is recorded in an audit trail.

After you confirm closure, we anonymise personal identifiers within thirty days. Anonymised transaction summaries may be kept for regulatory compliance where required by local law. Your wallet references and contact details are permanently removed.

Availability of our services depends on local law and eligible regions. Where your jurisdiction imposes stricter data protection requirements than our baseline, we follow the stricter standard. Contact support if you need clarity on how this applies to you.